Garnett21k

Just when it seems the bridge will forever be burned between UPS and I, Tom from UPS gives me a call around 7:30pm tonight. He said he just got the message tonight and that he works directly for the CEO and he wanted to hear what happened. I explained to him why I was so frustrated. I also apologized to him about what I have said in some of the emails. I told him that I might have...okay, I have crossed the line in some of the things I said in the email. It was humbling because I think being that I never expected to hear back from them, I had no pause in what I said. I meant 98% of it, but the insults and cheap shots were just a guy pissed off for being screwed in the 3 week long period. I can admit it, when I get on a war path it really is wide open and you best get out of the way.

It was surreal almost. Like I said, I didn't expect them to call or contact me to make things right. Tom told me that he wished he gotten the message sooner. I kinda wished he got the message before 3pm Friday. Being that it was the time I was finally told no way they'd cover Next Day, where they essentially washed their hands of the situation and passed responsibility to the shipper. The shipper had no choice but to send it ground. If I were in his shoes I probably would have sent it Next Day Air anyway, no matter the cost. It's gone on long enough. Not saying I'm better or anything, just that I honestly feel I would have just taken the loss---of course had I been the shipper, I would have never settled on Ground. Of course, I fully understand the shipper's situation though.

I told him that the replacement shipment was sent and is due to arrive on Feb 1st. I knew I wasn't going to get it this month! I just knew it! *lol* I gave Tom the original tracking number and he apologized for what's happened and said he'll get the other managers involved to fix the situation. Vindication! Finally! It felt so good just to have it acknowledged. So, we'll see what happens from here. I was so close to selling my UPS stock yesterday. It was 3:45 and I sad there contemplating. Why I didn't, I really don't know. Impulse was telling me to, but I stopped myself as I started to place the sell order. This may have a happy ending after all. What can Brown do for me? We shall see.